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How do you cheque your email?:

Webmail Email Client Webmail & Customer

This article offers assistance for those users that are unable to receive email. The steps to troubleshoot this issue depend on the style yous check your e-mail.

Webmail – examples include Horde, Squirrel Post, and Roundcube.

An electronic mail client – examples include desktop applications such as Microsoft Outlook and Mac Mail, or from a device such as a mobile phone.

A combination of the above – an instance would exist checking your email at home/part using a desktop application, and then checking using webmail while at an alternate location.

Troubleshoot Webmail

If y'all're stuck and not sure why your webmail isn't working like it should, effort out these ideas to isolate a possible solution.

• If yous send yourself an email and information technology does non go far in your webmail account, exist sure that you lot are logging into webmail using your total electronic mail address ([email protected], for case) as the username, and not using your cPanel username (userna5, for example) every bit your webmail username. Our webmail video tutorial includes instructions on how to properly log into Webmail and view your email settings.
• If your email account is over its disk quota, you volition not receive electronic mail as well. You tin can check your email account's quota past logging into your cPanel and clicking the Email Accounts icon. A listing of email accounts will show, and next to each email account volition be listed its quota and the actual amount of deejay infinite that it is using. If information technology is over quota, delete email to costless upwards space or click the Alter Quota link next to the electronic mail business relationship and increment the deejay quota available for that email account.
• If yous have SpamAssassin enabled on your account, the emails that you are missing may have been identified as spam by SpamAssassin and either deleted or moved to a spam binder. If you see a spam folder, please check it first. If you lot are receiving some but not all of your electronic mail, this is virtually likely the culprit. If you lot are non receiving any email at all, y'all'll want to continue to the adjacent troubleshooting pace.
• On occasion, our System Administration team may migrate your business relationship to some other server. If y'all have received an email from us indicating that this has taken place, yous'll desire to be certain you're logging into the webmail on your new server and non your previous server. If you access webmail via example.com/webmail, then this shouldn't be a problem. If yous access webmail via the server name, such as biz42.inmotionhosting.com/webmail, you'll want to reference the electronic mail sent to you for the new server proper name. For example, you may take been moved from the biz42 server to the sb57 server, in which case you would utilise sb57.inmotionhosting.com/webmail.
• If you have external MX records in identify, the server may be attempting to deliver your email locally on the server instead of delivering the email to the servers listed every bit your MX records. Please contact our support department if yous do accept custom MX records, and request that they review the domain's local/remote domains configuration. If you don't know whether or not yous take external MX records in identify, most probable you do not as such a change cannot exist made without a written request to the Support Department.

Troubleshoot Your Email App

If you haven't already, nosotros recommend reading our step by pace tutorial for your specific app (a.k.a. electronic mail client): Email Client Setup

Are yous Getting whatsoever Error Messages?

• If you are receiving an error, it is all-time to review your email account's bones configuration in your email client.
• Please ensure that you are using your full email address as your username, and not your cPanel username.
• Delight ensure y'all are using the correct password. Your email password is the password y'all ready when you initially created the email account inside cPanel.
• Please ensure that you do non have an choice enabled that is like to, " Log on using Secure Password Authentication (SPA) "
• If the error message y'all are receiving is really a password prompt, please reset your email account'southward countersign within cPanel and examination again. You lot tin reset the electronic mail countersign past logging into your cPanel , accessing the Email Accounts section, and clicking the Modify Password link next to the email account you lot are working with.
• If you are getting an mistake message, but information technology is not a prompt request for your username and password, contact our Back up Section for further assistance and be prepare to supply the total error message that you are receiving.
• If you lot are not receiving any error letters, log into your Webmail and ensure that you lot accept email in your INBOX for your e-mail account to download. You can log into your webmail via example.com/webmail. Exist sure to replace case.com with your bodily domain name, utilize your full email address as your username, and use your e-mail account'due south countersign as the password. If you see emails in your INBOX from within Webmail, then your email client should be able to download them. Open your email business relationship's settings from within your email client and be sure that you have your POP/SMTP server ready to mail.example.com, with example.com being your actual domain proper noun.

Both Webmail and an E-mail App Are Malfunctioning

• If you have setup an email account in your electronic mail client (Microsoft Outlook or Mac mail for example) as a POP account, so you may not take the selection enabled to leave a copy of the electronic mail on the server. By default, your pop account will connect to the mail service server, download, and remove all e-mail on the server for that item electronic mail address. If you check with your email client first and then check with your webmail, your webmail will not be able to discover whatever email as it was downloaded and removed from the mail server by your email client.
• Most email clients solve this problem by assuasive you to connect and leave a re-create of the electronic mail on the server. This in turn allows yous to download your email from more one email client. This setting can be fix within the advanced settings of most email clients. For example, in Microsoft Outlook Express:
  Open the electronic mail account's settings, click the More Settings button, and then click the avant-garde tab. Y'all volition then see an option at the bottom to get out a copy of the e-mail on the server.
• In most email apps, you will as well see an option to leave a copy of the electronic mail on the server, equally well as to delete it after a set number of days. If you don't ever delete the email from the server, sooner or afterwards you will reach the disk quota of your e-mail account and will non be able to receive whatsoever new letters.

If you are still experiencing issues, please contact our Live Support Department for farther assistance.

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Source: https://www.inmotionhosting.com/support/email/problems-receiving-email/

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